Gym Etiquette
We ask members to follow a few pieces of gym etiquette which promote a supportive community and help take care of the space.

  • Finish Together: we like to say “no one is done, until everyone is done”. We view each class as a team which supports each other until the last person is done the workout. If you finish the workout and other people are still going, leave your equipment and support them. Once everyone is finished we clean up together.

  • Headphone Policy: We ask athletes not to wear headphones in the gym. Using headphones can be a safety issue, and we want athletes to be present in the community.

  • Scent-Free Space: Many people are sensitive to perfumes, colognes, aftershaves and other scented products. For the comfort of all members, we ask that you refrain from wearing scented products at the gym.

  • Outdoor Shoes: We ask that you leave your outdoor shoes in the foyer.

  • Parking: We do not have parking spots at the gym. Please do not park in the spaces in front of the building, as they are reserved. Street parking is available.

  • Showers: Because we only have one shower, please be considerate of your time. We have a 10 minute limit for those using the shower/accessible washroom.

  • Dogs: Dogs are not allowed into the gym, unless they are accompanied.

  • Open Gym: When the gym is open, all members are welcome to use the equipment to train. If there is a class on, check with the coach before using that space.

Membership Policies

  • Memberships: our memberships renew every 4-weeks, and automatically renew. If you wish to turn auto-renew off or do not have a card on file we have an additional fee.

  • Holds: We can place a hold on your membership if you are going to be away for more than 14 days. To have a hold placed on your account, you can go to our “Request a Hold” page at https://queenstreetfitness.com/request-a-hold. Holds may only be placed on accounts for up to 6 months. Holds must be removed for a minimum of 2-weeks before placing another hold.

  • Cancellations: if you would like to cancel your membership you can go to our “Drop Membership” page at https://queenstreetfitness.com/drop-membership, and fill out the form provided.

Personal Training

  • Cancellations: we require 24 hours notice for all cancellations. If less than 24 hours notice is given the session will be billed.

  • Late Policy: if you are more than 15 minutes late, the session will be considered cancelled and you will be billed.

SugarWOD

We use a software called “SugarWOD” for workout tracking. In case you were wondering, WOD is an acronym for “Workout of the Day”. Through the SugarWOD app you can view the daily programming, upload your results, and interact with other athletes at the gym (we recommend doing all these things!). In addition, the software will automatically track your benchmark performances. 

The SugarWOD app can be downloaded for free from the Apple App Store or Google Play. Once downloaded add Queen Street Fitness as your gym.

Member Group

We communicate news, announcements, and content through our Facebook member group. To stay up to date on what is going on at the gym, request to join the group here. You are welcome to post in the group (share stories and content which are relevant to the community), but please do not post anything promotional or soliciting.