POLICy

  • Solicitation: we have a no solicitation policy at CFQS. However, if you are a business owner or provide a service you think other members may be interested in you are welcome to leave a business card on our business directory board in the lounge.

  • Facebook Group: we have a member group on Facebook (https://www.facebook.com/cfqueenstreet). To join, add a coach on Facebook and request they add you. This group is not for solicitation.

  • Personal Items: in the training area at CFQS we have white shelves you may leave shoes, belts, or other equipment on. These are open to everyone, however, nothing which emits odour may be left. CFQS is not responsible for any items left at the gym.

  • Scent-Free Space: we have a scent-free policy. Many people are extremely sensitive to perfumes, colognes, aftershaves and other scented products. For the comfort of all our members, we ask that you refrain from wearing scented products when you come and train at the gym.

  • Sign-Ups & Sign-In: you are able to reserve classes 1-month in advance using Zen Planner (App or online). Sign-ups are not required, however, if you do not sign-up and the class is at capacity you will not be able to attend. Sign-in using the iPad on the front desk or at the monitor before your class.

  • Cancelling Reservations: if you are unable to attend a class you have reserved make sure to cancel your reservation. If the class you reserved is full, and you do not cancel your reservation, your account will be billed for a drop-in fee of $20. You have until 1 hour before class to cancel.

  • Open Gym: most days, the gym is open all day for open gym. If a class is not on, you may use that space for training. When a class is on the room is considered booked. If you wish to use the space during a session you must check in with the coach.

  • Dog Etiquette: if you are bringing your dog to the gym, enter before your dog (do not let them run in first). While classes are on, your dog must be tied up to the railing in the lounge. During open gym, check with those training before letting your dog off the leash. If using balls as dog toys only use the balls in the designated bin.

  • Kids: if you bring your kids with you to the gym, they must stay in the lounge while classes are on. You are responsible for cleaning up after your kids (snacks, toys, etc.)

  • Payments: we require a credit card or some form of automatic payment on file for all memberships. Memberships are billed on the day of the month your membership started on a recurrent monthly basis.

  • Membership Holds: we can place a hold on your membership if you are going to be away for more than 7 days. To have a hold placed on your account email info@crossfitqueenstreet.com and specify the dates you will be away (we will only take hold requests by email). This email must be sent at least 3 days before the date of the hold. Holds may only be placed on accounts for up to 12 months. After 12 months your membership will be dropped.

  • Membership Cancellations: We require 7-days notice for all membership cancellations.

  • Class Packs: are valid for 1 year from the sign-up date.

  • Discounts: we offer a number of discounts (student, couples, first responders and military). Memberships are only eligible for one type of discount.

Private Training

  • Cancellations: we require 24 hours notice for all cancellations. If less than 24 hours notice is given the session will be billed.

  • Late Policy: if you are more than 15 minutes late, the session will be considered cancelled and you will be billed.


Etiquette

Fostering a positive and supportive community is the most important aspect of the gym. Cultivating community is a team effort which requires the input of both staff and members. In order to positively contribute to the CFQS community we ask that all members abide by our gym etiquette.

  • Finish Together: in class, no one is done until everyone is done. We support each other until the end of the workout and do not clean our equipment up until the last athlete in class is finished.

  • Complaint Free Gym: we are trying to create a complaint free culture at CFQS. Complaining is contagious for those around you and puts focus on the negative instead of positive. Read more here - https://www.crossfitqueenstreet.com/complaintfree-gym

  • Gossip Free Gym: gossip is a cheap way to make conversation. It directly detracts from building trusting relationships and the type of culture we are trying to create. It is harmful to those you are gossiping about and those you are gossiping with.

  • Give Space: do not walk in front of other athletes while they are lifting. It is distracting, dangerous, and disrespectful. If an athlete is going for a heavy lift, give them space and cheer them on.

  • Take Care of the Gear: unless it is a safety reason, do not drop empty bars, kettlebells, or any other equipment. The only exception to this is bumper plates which are designed to be dropped. Bars should be returned to the holders softly, rower handles should be returned gently, and jump ropes should be kept away from other objects.

  • No Headphones: headphones take away from the community at Queen Street.