POLICy

  • Facebook Group: we have a member group on Facebook (https://www.facebook.com/groups/459813074354009/ . To join, add a coach on Facebook and request they add you. This group is not for solicitation.

  • Personal Items: in the training area at CFQS we have white shelves you may leave shoes, belts, or other equipment on. These are open to everyone, however, nothing which emits odour may be left. CFQS is not responsible for any items left at the gym.

  • Scent-Free Space: we have a scent-free policy. Many people are sensitive to perfumes, colognes, aftershaves and other scented products. For the comfort of all our members, we ask that you refrain from wearing scented products when you come and train at the gym.

  • Class Sign-In: Sign-in using the iPad on the front desk or at the monitor before your class.

  • Open Gym: most days, the gym is open all day for open gym. If a class is not on, you may use that space for training. When a class is on the room is considered booked. If you wish to use the space during a session you must check in with the coach.

  • Kids: kids are welcome at the gym, however, they must stay in the lounge while classes are on. If they are playing or eating in the lounge, you are responsible for cleaning up after them (snacks, toys, etc.)

  • Dog Etiquette: dogs are welcome at the gym, however, they must be on a leash. Once inside they must remain on the leash and tied to the far railing in the member lounge at all times. Dogs off the leash make some athletes uncomfortable, and can be a hazard while training. If a dog is barking excessively, we may ask you not to bring it.

  • Payments: we require a credit card or some form of automatic payment on file for all memberships. Memberships are billed on the day of the month your membership started on a recurrent monthly basis.

  • Membership Holds: we can place a hold on your membership if you are going to be away for more than 7 days. To have a hold placed on your account email info@crossfitqueenstreet.com and specify the dates you will be away (we will only take hold requests by email). This email must be sent at least 3 days before the date of the hold. Holds may only be placed on accounts for up to 12 months. After 12 months your membership will be dropped.

  • Membership Cancellations: We require 7-days notice for all membership cancellations.

  • Class Packs: are valid for 1 year from the sign-up date.

  • Discounts: we offer a number of discounts (student, couples, first responders and military). Memberships are only eligible for one type of discount.

  • Solicitation: we have a no solicitation policy at CFQS.

Private Training

  • Cancellations: we require 24 hours notice for all cancellations. If less than 24 hours notice is given the session will be billed.

  • Late Policy: if you are more than 15 minutes late, the session will be considered cancelled and you will be billed.


Etiquette

Fostering a positive and supportive community is the most important aspect of the gym. Cultivating community is a team effort which requires the input of both staff and members. In order to positively contribute to the CFQS community we ask that all members abide by our gym etiquette.

  • Finish Together: in class, no one is done until everyone is done. We support each other until the end of the workout and do not clean our equipment up until the last athlete in class is finished.

  • Complaint Free Gym: we are trying to create a complaint free culture at CFQS. Complaining is contagious for those around you and puts focus on the negative instead of positive. Read more here - https://www.crossfitqueenstreet.com/complaintfree-gym

  • Gossip Free Gym: gossip is a cheap way to make conversation. It directly detracts from building trusting relationships and the type of culture we are trying to create. It is harmful to those you are gossiping about and those you are gossiping with.

  • Sugar-Free Gifts: www.crossfitqueenstreet.com/sugarfree-gifts

  • Give Space: do not walk in front of other athletes while they are lifting. It is distracting, dangerous, and disrespectful. If an athlete is going for a heavy lift, give them space and cheer them on.

  • Take Care of the Gear: unless it is a safety reason, do not drop empty bars, kettlebells, or any other equipment. The only exception to this is bumper plates which are designed to be dropped. Bars should be returned to the holders softly, rower handles should be returned gently, and jump ropes should be kept away from other objects.

  • No Headphones: headphones take away from the community at Queen Street.